The Arena Technology Systems Administrator provides support and contributes to the development, configuration, and troubleshooting of software, hardware, technology, and user devices as well as their overall reliable operation.

This person will participate in application deployments, infrastructure upgrades, and enhancements to direct implementation steps and guarantee component compatibility. They offer coaching to team members with less experience. During service disruptions, they lead root cause analysis and service restoration, and they collaborate with other technical experts and solution owners to ensure long-term resolution.

• Installation, configuration, and management of UniFi devices (access points, switches, security gateways)
• User and access point management, including provisioning, group policies, and guest access.
• Network monitoring and troubleshooting to identify and resolve connectivity issues.
• Maintaining optimal network performance by analyzing traffic patterns and adjusting as needed
• Performing regular firmware updates and security patches for UniFi devices
• Documentation of network cabling, infrastructure configuration and procedures
• Possess knowledge and experience in industry terminology, event-related services, facility capabilities and technical requirements for the types of events anticipated at the facility.
• Develop, implement, document, and maintain effective facility maintenance policies, procedures, and programs. To include P.M. on all lighting, sound, computer. Point of Sale, wireless, structured cable, display boards, IPTV distribution and other facility audio-visual equipment.
• Possess an understanding of facility’s electrical, mechanical, and other systems.
• Oversee and provide cause for proper control and care of lighting, sound, computer, wireless, structured cable, scoreboard, and audio-visual equipment and manage inventories of supplies, spare parts, shop tools and equipment.
• User Support: Provide users with comprehensive technical information. Perform a more in-depth analysis of user issues and make suggestions for enhancements or fixes.
• Solution Support: Serve as a liaison on significant projects. As needed, take part in system performance testing. Ensure that changes are appropriately recorded by adhering to change management procedures. Make use of your technical knowledge to make sure that the changes work with the right environment and parts.
• Teamwork: Assist the helpdesk and other teams with troubleshooting to identify root cause and provide technical support when needed. Encourage others to act and deal with delicate situations diplomatically. Work with company leaders to collaborate. Assist with Wi-Fi and Ubiquiti products.
• Communications: Prepare and present proposals, reports, and other writings for both internal and external audiences. Assimilates and interprets other points of view into work processes. Imparts formal technical or administrative expertise to others. Takes an active part in regular status meetings. Prepare written responses to customer inquiries and status reports.
• Staying up to date on the latest UniFi features and best practices.
• Other duties as assigned.

• Bachelor’s degree or related field or equivalent experience
• 3-5 years of related functional experience
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, etc.)
• Proven experience in managing and troubleshooting network devices.
• Experience with Ubiquiti UniFi platform (UniFi Network Controller) is highly preferred (Network, Access, Protect, Connect, Talk, etc.).
• Excellent analytical and problem-solving skills
• Strong communication and documentation skills
• Ability to work independently and as part of a team.
• Ability to troubleshoot complex technology issues.
• Excellent communication skills, effective with varying organizational levels and skill sets.
• Excellent relationship management and collaboration skills, with a proven track record of working as one team cross-organizationally to drive innovation and business results.
• Experience with Building servers (Windows and Linux) and server maintenance.
• Must be able to work nights, weekends and holidays as needed.
• Must be able to lift up to 25 pounds with or without reasonable accommodations.

What We Offer

At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks.  In addition to offering a competitive salary, we have other great benefits and perks.

Keeping You Healthy

• Industry leading health coverage
• Short and Long-term disability
• Team Member and Dependent Life Insurance
• Group Voluntary Benefits
• Wellness programs through EAP and Headspace

Discounts and Perks

• Matching 401(k)
• Employee Assistance Program
• Tuition Reimbursement
• Team Store Discounts
• Happy Hours and other fun activities
• Qualified parking and game night meals
• NBA Sponsored Discount Programs
• Employee Referral Bonuses
• Employee Recognition Programs

Taking Time Off

• Generous Paid Time Off
• Holiday Pay
• Paid Parental Leave

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.