The Memphis Grizzlies are seeking a Business Systems Lead to help bring structure, clarity, and insight to our growing technology ecosystem. This role sits at the intersection of people, platforms, and process—supporting how we manage systems, guide adoption, and align tools with organizational goals.

You’ll maintain our system of record for software, licenses, and key technology assets, while tracking renewals and surfacing insights that support governance, planning, and performance. From vendor evaluations to documentation and light integrations, you’ll contribute across the full lifecycle of enterprise platforms.

You’ll collaborate closely with the Helpdesk team to align onboarding and access workflows—while maintaining a distinct focus on software systems strategy. Leveraging system-generated reports, you’ll help inform smarter, more proactive decisions across the organization.

This is a highly collaborative, systems-minded role for someone who brings both structure and clarity to complex environments—and is ready to shape a more intentional approach to enterprise technology.

• Maintain a clear system of record for enterprise software, licenses, renewals, and key technology assets.
• Monitor usage trends and platform dependencies to support proactive planning and reduce risk.
• Gather business requirements and translate them into actionable system specifications and technical documentation.
• Own documentation that supports onboarding, integration, procurement, and governance processes.
• Support tool evaluations and onboarding efforts in collaboration with Enterprise Technology leadership, Legal, and vendor partners.
• Contribute to light integration or automation work using low-code tools, in partnership with the Integrations Engineer.
• Coordinate onboarding and access workflows with Helpdesk and Cybersecurity teams.
• Identify opportunities to streamline platforms by flagging inefficiencies, redundancies, or underutilized tools.
• Leverage system-generated reports to surface insights and inform lifecycle and adoption planning.

• Bachelor’s degree in Information Systems, Technology Management, Computer Science, or a related field.
• 3–5 years of experience with business systems, SaaS tools, or enterprise software.
• Strong documentation skills, including requirements gathering and technical writing.
• Familiarity with APIs, system integrations, or low-code tools (e.g., Power Automate, Zapier).
• Experience working within the Microsoft ecosystem—particularly Teams, SharePoint, or Azure-based tools.
• Organized, detail-oriented, and able to manage complex system records.
• Strong communicator with a collaborative, solutions-focused mindset.

Nice to Have:

• Experience with ITSM tools or software asset management platforms.
• Certifications such as ITIL, CompTIA, or Microsoft Power Platform are a plus.
• Knowledge of sports and entertainment, specifically NBA basketball.

What We Offer

At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks.  In addition to offering a competitive salary, we have other great benefits and perks.

Keeping You Healthy

• Industry leading health coverage
• Short and Long-term disability
• Team Member and Dependent Life Insurance
• Group Voluntary Benefits
• Wellness programs through EAP and Headspace

Discounts and Perks

• Matching 401(k)
• Employee Assistance Program
• Tuition Reimbursement
• Team Store Discounts
• Happy Hours and other fun activities
• Qualified parking and game night meals
• NBA Sponsored Discount Programs
• Employee Referral Bonuses
• Employee Recognition Programs

Taking Time Off

• Generous Paid Time Off
• Holiday Pay
• Paid Parental Leave

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.