The Account Executive, Client Services is responsible for all retention and revenue goals associated within their assigned account base of half-season ticket holders. They will focus on creating relationships with their customer base while providing proactive customer service and generating new business revenue through referrals, upgrades and sales of additional products.

• Meet and exceed all yearly renewal, revenue and fan satisfaction goals
• Provide world class customer service to our half-season ticket holders
• Generate new revenue through referrals, upgrades, and sales of additional ticket products to assigned account base.
• Understand, at individual levels, the changing needs, demographics and wants of assigned account base
• Build strong relationships with assigned account base through proactive communication, including seat visits, phone calls, emails and other communication channels
•  Make a minimum of fifty outbound calls per day
• Maintain up-to-date knowledge and effectively communicate all team happenings, events, and MVP season ticket holder benefits relevant to assigned account base
• Be proactive, respond and resolve all customer complaints, requests, and inquiries from assigned account base
• Handle difficult fans and situations in a calm and professional manner
• Meet and exceed assigned service levels and standards
• Ensure ticket holder information and data are accurate and complete for assigned accounts and documented in archtics and SalesForce
• Assist in developing and delivering customized programs, events, and benefits to drive loyalty within our season ticket holder base
• Provide regular reporting information on renewal intent, ticket usage and other service-related initiatives
• Assist in planning and execution of all MVP/Partial Plan Special Events
• Work all Grizzlies home games as well as other select sales and service events and other FedExForum events.

• Bachelor’s Degree in Sales, Marketing or similar major.
• A minimum of two years’ customer service and account management experience, accompanied by a strong commitment to proven sales results and customer service.
• Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization
• Sound communication and presentation skills (i.e. interpersonal, verbal, written, sales) with confidence and ability to deliver persuasive presentations
• Consummate team player
• Ability to multi-task, problem solve, and show attention to detail
• Solid time management skills
• Proficiency with MS Word, Excel and Outlook
• Must be able to work evenings and weekends, as required
• Basic knowledge of Archtics and Ticket Master and CRM

Nice to Have:

• Knowledge of sports and entertainment, specifically NBA basketball.

What We Offer

At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks.  In addition to offering a competitive salary, we have other great benefits and perks.

Keeping You Healthy

• Industry leading health coverage
• Short and Long-term disability
• Team Member and Dependent Life Insurance
• Group Voluntary Benefits
• Wellness programs through EAP and Headspace

Discounts and Perks

• Matching 401(k)
• Employee Assistance Program
• Tuition Reimbursement
• Team Store Discounts
• Happy Hours and other fun activities
• Qualified parking and game night meals
• NBA Sponsored Discount Programs
• Employee Referral Bonuses
• Employee Recognition Programs

Taking Time Off

• Generous Paid Time Off
• Holiday Pay
• Paid Parental Leave

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.